Privacy Policy

1. Introduction

Cellara Growth Co ("Cellara," "we," "us") respects your privacy. This policy describes the information we collect through our website and services, how we use it, and the choices you have.

2. Information we collect

• Form submissions: name, business name, email, phone number, industry, and anything you write in a message field.
• Phone and SMS interactions: call and text content when you communicate with us or an AI front desk we operate for a client, kept for service delivery and quality purposes.
• Website analytics: pages visited, referral source, device type, and general usage patterns.
• Cookies: small files used for session handling and understanding how the site is used.

3. How we use information

We use this information to respond to inquiries, schedule and confirm appointments, operate the systems you have engaged us for, improve our website and services, and meet legal and recordkeeping obligations.

4. Mobile Information and SMS Messaging

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent.

Cellara Growth Co sends two separate categories of text messages, and each one requires its own consent. Non-marketing messages cover your inquiry, appointments and scheduling, service updates, customer support, and account-related communications. Marketing messages cover offers, promotions, service announcements, and other marketing updates. Checking one category never enrolls you in the other.

Message frequency may vary. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. Carriers are not liable for delayed or undelivered messages. SMS consent is optional and is not a condition of purchasing services. Text messages from Cellara Growth Co may be sent from (346) 681-5438.

Consent is given through the chat widget available on every page of this website, and the consent wording is shown before any phone number is submitted. You can also review the messaging details on our contact page. Cellara Growth Co is a DBA operating as a sole proprietorship.

5. Third-party service providers

We rely on third-party providers for hosting, scheduling, messaging delivery, and analytics. These providers process information on our behalf under their own security practices and only for the purpose of delivering the service we use them for. We do not sell your personal information, and we do not share mobile information or SMS consent data for third-party marketing.

6. Data retention

We keep information for as long as needed to provide services, respond to your inquiry, and meet reasonable business and legal recordkeeping needs. When information is no longer needed for those purposes, we take steps to delete or anonymize it.

7. Your rights and how to exercise them

You may ask us what information we hold about you, request a correction, or request deletion, subject to reasonable recordkeeping needs. To make a request, email krystal@cellaragrowthco.com. We aim to respond within a reasonable time.

8. Children's privacy

Our services are directed at businesses and are not intended for individuals under 18. We do not knowingly collect personal information from children.

9. Security

We take reasonable steps to protect information, including access controls and encrypted transmission where applicable. No method of storage or transmission is completely secure, and we cannot guarantee absolute security. We do not claim certification under any specific security or compliance framework.

10. Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision.

11. Contact

Cellara Growth Co
12436 FM 1960 Rd W, Unit #1465, Houston, TX 77065
Phone: 720-761-6933
Email: krystal@cellaragrowthco.com
Text messaging: (346) 681-5438

Cellara Growth Co is a DBA operating as a sole proprietorship.