Privacy Policy

1. Introduction

Cellara Growth Co ("Cellara," "we," "us") respects your privacy. This policy describes the information we collect through our website and services, how we use it, and the choices you have.

2. Information we collect

• Form submissions: name, business name, email, phone number, industry, and anything you write in a message field.
• Phone and SMS interactions: call and text content when you communicate with us or an AI front desk we operate for a client, kept for service delivery and quality purposes.
• Website analytics: pages visited, referral source, device type, and general usage patterns.
• Cookies: small files used for session handling and understanding how the site is used.

3. How we use information

We use this information to respond to inquiries, schedule and confirm appointments, operate the systems you have engaged us for, improve our website and services, and meet legal and recordkeeping obligations.

4. SMS and A2P 10DLC consent

If you provide your phone number and check the SMS consent box on our forms, you agree to receive text messages from Cellara related to your inquiry. Message and data rates may apply, and message frequency varies based on your interactions with us.

Consent to receive text messages is not a condition of purchasing any service. You may reply STOP at any time to stop receiving messages, or HELP for assistance. Carriers are not liable for delayed or undelivered messages.

5. Third-party service providers

We rely on third-party providers for hosting, scheduling, messaging delivery, and analytics. These providers process information on our behalf under their own security practices and only for the purpose of delivering the service we use them for. We do not sell your personal information.

6. Data retention

We keep information for as long as needed to provide services, respond to your inquiry, and meet reasonable business and legal recordkeeping needs. When information is no longer needed for those purposes, we take steps to delete or anonymize it.

7. Your rights and how to exercise them

You may ask us what information we hold about you, request a correction, or request deletion, subject to reasonable recordkeeping needs. To make a request, email support@cellaragrowthco.com. We aim to respond within a reasonable time.

8. Children's privacy

Our services are directed at businesses and are not intended for individuals under 18. We do not knowingly collect personal information from children.

9. Security

We take reasonable steps to protect information, including access controls and encrypted transmission where applicable. No method of storage or transmission is completely secure, and we cannot guarantee absolute security. We do not claim certification under any specific security or compliance framework.

10. Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision.

11. Contact

Cellara Growth Co, Houston, Texas.
Email: support@cellaragrowthco.com