AI Front Desk
Coverage for the calls and chats your team cannot get to.
For service businesses where calls go to voicemail during busy hours, after close, or while staff are with a customer, and where a missed call often means a missed job.
What is an AI Front Desk?
An AI Front Desk answers phone calls and website chats using an AI receptionist built on your business information. It asks qualifying questions, explains your services, helps book an appointment, and captures the lead. When a conversation needs human judgment, professional advice, or a decision the system should not make, it hands the conversation to a person rather than guessing.
What is included
Ten capabilities, one coverage layer.
- Website conversation that answers questions in real time
- Call answering during business hours and after hours
- Basic qualification: service type, timeline, and location
- Answers to frequently asked questions about your business
- Appointment support that offers times and captures details
- Lead capture that lands directly in your pipeline
- Human handoff when a conversation needs a person
- After-hours coverage so inquiries do not wait until morning
- Conversation tracking so you can review what was said
- Follow-up activation so a captured lead does not go cold
What it does not do
The AI Front Desk does not replace professional judgment. It does not give legal advice, medical advice, or make complex decisions on your behalf. It is built to handle scheduling, general questions, and qualification reliably, and to recognize when a caller needs a person, then hand the conversation over cleanly.
Who this is for, and who it is not
This fits businesses with real call or chat volume that currently goes unanswered outside staffed hours, or where a receptionist is stretched across too many responsibilities to catch every inquiry.
It is not a fit for businesses with very low inbound volume, where the cost of the system would exceed the value of the calls it would catch, or for practices that need every first conversation handled personally regardless of volume.
How it fits the rest of the system
The AI Front Desk usually sits behind a high-performance website and feeds directly into revenue operations, so every captured lead lands in a pipeline instead of a notepad. It also supports reputation growth by making sure customers who do reach you get a timely response. It is one of the five components of the connected revenue system.
Common in Home Services and Healthcare and Aesthetics settings where phone coverage is constant and staff time is limited.
Frequently asked questions
What is an AI Front Desk?
The AI Front Desk is a system that answers incoming calls and website chats, asks qualifying questions, shares information about your services, and helps schedule an appointment. It is built on your specific business information, and it hands the conversation to a person when the situation calls for judgment the system should not exercise on its own.
Does the AI receptionist replace my front desk staff?
No. It covers the calls and chats that would otherwise go unanswered, particularly after hours, during peak call volume, or when staff are with a customer. Complex cases, upset callers, and anything requiring professional judgment are routed to a person.
Can it give legal or medical advice?
No. It does not provide legal, medical, or other professional advice, and it is not a substitute for a licensed professional's judgment. It handles scheduling, general questions about your services, and qualification, then hands off anything beyond that scope.
What does it cost?
There is no published flat price because the investment depends on call volume, the hours you need covered, and how much knowledge base content is required to answer accurately. We quote this after a scoping conversation about your call patterns.
How does it know what to say about my business?
It is built from a knowledge base we create with you, covering your services, pricing approach, service area, and common questions. We update that knowledge base as your business changes.
What happens to the leads it captures?
Every conversation and captured lead is recorded and routed into your CRM as part of revenue operations, so the front desk work connects directly to follow-up rather than sitting in a separate log.
Find out how many calls are going unanswered.
The revenue diagnostic estimates missed call volume before we scope any coverage plan.